FAQ
Frequently Asked Questions (FAQ)
1. What is BioBaskt?
BioBaskt is an online store offering carefully selected everyday products, including eco-friendly tools, apparel, baby toys, and lifestyle essentials. Our focus is on practical, high-quality items for modern living.
2. Where do you ship?
We currently ship across Bangladesh and selected international locations. Delivery availability may vary depending on your address.
3. How long does delivery take?
- Inside Bangladesh: 3–7 business days
- International orders: 7–15 business days
Delivery time may vary based on location and courier conditions.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can follow your delivery status.
5. What payment methods do you accept?
We accept secure payment methods available at checkout, which may include online payment options and Cash on Delivery (COD) where available.
6. Can I cancel or change my order?
Yes, you can request changes or cancellation before your order is shipped. Once shipped, changes may not be possible.
Please contact us as soon as possible at care@biobaskt.com.
7. What is your return policy?
If you receive a damaged or incorrect item, please contact us within a reasonable time after delivery. We will review your case and provide a suitable solution.
8. Are your products safe and good quality?
Yes. All products at BioBaskt are selected with focus on quality, durability, and safe usage, especially for items like baby toys and home essentials.
9. How can I contact BioBaskt support?
You can reach us anytime at:
Email: care@biobaskt.com
We usually respond within 24 hours.
10. Do you offer discounts or promotions?
Yes, we occasionally offer special discounts and limited-time deals. Follow our store to stay updated.